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Support

Need help with Berlin Pulse? Contact us and we’ll help with app issues, data questions, feedback, and store review requests.

Last updated: 04 July 2026

Contact support

Email us at [email protected].

Please include your device model, app version, operating system version, and a short description of the issue.

General supportQuestions, bugs, app feedback.
[email protected]
Privacy requestsAccess, correction, deletion, privacy choices.
[email protected]
Legal contactTerms, legal notices, rights concerns.
[email protected]
Data deletionRequest account or data deletion.
Open deletion page

Common questions

Transport information looks different from another app. Why?

Transport alerts can change quickly and may come from different official feeds. Always check the transport operator’s official journey planner before travel-critical decisions.

How do I remove my data?

Use the Account & Data Deletion page or email [email protected].

How fast do you respond?

We aim to respond as quickly as possible. Response times can vary depending on request type and volume.

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